Question 1

What happens after I purchase a service?

Accepted Answer

You will receive confirmation and instructions explaining the information required and how the consultation, document review or technical session will take place.

Question 2

Can I purchase a service on behalf of a crew member?

Accepted Answer

Yes. The purchaser may be different from the person receiving the service. The relevant participant or patient information must be supplied securely after purchase.

Question 3

Are third-party costs included in the service price?

Accepted Answer

No. Only the items expressly listed in the service scope are included. Laboratory tests, clinics, medication, parts, travel, repairs, specialist services, and other third-party costs are charged separately unless stated otherwise.

Question 4

Can I cancel or reschedule my booking?

Accepted Answer

Cancellation and rescheduling are subject to the terms that apply to the service and booking platform. Please review the applicable booking terms before completing your purchase or contact MHG if you need assistance with an existing booking.

Question 5

How is personal information handled?

Accepted Answer

Medical and personal information is handled confidentially and shared only with authorised parties for the purpose of providing the service, subject to applicable privacy and reporting obligations.

Question 6

Emergency disclaimer

Accepted Answer

MHG’s online booking services are not an emergency dispatch service. In a life-threatening situation, activate the vessel’s emergency procedures and contact the appropriate local emergency services immediately.

Book a Medical Service

Choose Your Service

How It Works

Frequesntly Asked Questions